Gemalt oprovides end-to-end digital security solutions that are designed to make personal digital interactions more convenient, secure and enjoyable.They range from the development of software applications through the design and production of secure personal devices such as smart cards, SIMs, e-passports and tokens to the management of deployment services for our customers.
More than one billion people worldwide use our products and services for telecommunications,financial services, e-Government, identity management, multimedia content, digital rights management, IT security, mass transit and many other applications.To know more about the organization, please visit www.gemalto.com
Customer Service Executive
Responsibilities:
Main missions
Responsible for the following;
- Functional CRM training and daily first-level support interaction in Asia region
- Support in regional projects or campaigns by working closely with marketing and sales teams in Asia region across different countries and different business units
Specific Responsibilities
- Conduct CRM application and process training to new sales & marketing employees in Asia or refresh sessions to existing employee with new functions or processes
- Provide daily functional support to Asia CRM users or being the first level support contact interfacing CRM central support team
- Coordinate on internal campaign cum contests for CRM contacts & marketing automation improvements
- Provide internal support to different survey activities in Asia: annual ‘Tell Me’ interviews, end user survey
- Assist in facilitating Tell Me action plan progress and status reporting on monthly basis and quarterly dashboard preparation
- Assist in organizing trainings in Asia on “value proposition” and “customer relationship practices”
- Assist in preparing measurements report, status tracking and expediting for relevant marketing projects initiated with each sales area in Asia region scope
Requirements:
Education:
- Diploma or Degree; major in business administration or marketing preferred
Competencies:
Technical skills:
- Business: awareness on basic sales & marketing processes
- English, Chinese as 2nd also preferred due to interaction with China, Taiwan and translation needs
- Computer Skill: good at MS office tools of Excel, Word, Power Point, Outlook
- Project Skills: facilitation and analysis
Behavioral skills:
- Self-driven
- Teamwork
- Flexible
- Analytical Thinking
- Customer Oriented
This position will be based in our office in Singapore. If you believe you can thrive in this dynamic team-based and global business, we would like to hear from you. Please email your resume with details of current remuneration to se-asia.recruit@gemalto.com.
Please indicate the position applied as the subject header in your email.
